Privacy Policy

Privacy Policy for Pazada Super App

Pazada Smart Mobility, Inc. ("Pazada Super App," "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines the practices we follow in compliance with applicable Philippine laws, including but not limited to the Data Privacy Act of 2012 (Republic Act No. 10173), E-Commerce Act of 2000 (Republic Act No. 8792), and other regulations relevant to our operations.
By using the Pazada Super App, you agree to the terms of this Privacy Policy. For any questions, contact us at info@pazada.app or visit https://www.pazada.app/privacy-policy.
1. Information We Collect
We collect the following types of data to provide a seamless and efficient experience:
A. Information Provided by Users
Personal Data
Full name, email address, contact number, profile picture.
Account credentials (username, password).
Valid identification documents (e.g., government IDs, licenses) for identity verification.
Transactional Data
Payment details (e.g., credit/debit card information, mobile wallet credentials).
Billing information and receipts for transactions made via the app.
Service-Specific Data
Feedback, reviews, and communication logs.
Preferences related to service customization.
B. Automatically Collected Information
Device and App Data
Device type, operating system, and browser information.
App usage statistics, crash reports, and performance metrics.
Location Data
Precise and approximate location data for navigation, ride allocation, and service optimization.
Cookies and Tracking Technologies
Session data, behavioral analytics, and usage patterns.
Cookies to improve functionality, provide personalized content, and support analytics.
Images and Media
Photos, videos, and other media uploaded for profile setup or service verification.
2. How We Use Your Information
Your data is used for the following purposes:
A. Service Delivery
Facilitate bookings, payments, and other core app functionalities.
Enable features such as location-based services, ride matching, and service tracking.
B. Business Operations
Enhance user experience through analytics and performance optimization.
Monitor compliance with relevant regulations, such as the Philippine Clean Air Act (Republic Act No. 8749) for eco-friendly mobility.
C. Communications
Notify you about updates, offers, and new features.
Provide support for inquiries, complaints, or service issues.
D. Compliance and Security
Ensure adherence to the Anti-Cybercrime Act of 2012 (Republic Act No. 10175).
Detect and prevent fraud, unauthorized access, or violations of our terms.
3. Data Sharing and Third-Party Services
We may share your data with the following entities under strict confidentiality and compliance measures:
Service Providers
Payment processors and gateways for secure transactions.
Identity verification partners to ensure safety.
Analytics and Marketing Partners
Tools and platforms to analyze app performance and user behavior.
Government and Legal Authorities
Disclosure required by law or in compliance with regulatory inquiries.
Note: All third-party partners adhere to the Data Privacy Act of 2012 and follow industry-standard practices to safeguard your data.
4. User Rights
As a user of Pazada Super App, you are entitled to the following rights under the Data Privacy Act of 2012:
Access and Rectification: Review and update your personal data at any time.
Erasure: Request deletion of data no longer necessary for its purpose.
Data Portability: Obtain a copy of your data in a portable format.
Objection: Opt-out of specific data processing activities.
To exercise these rights, contact us at info@pazada.app.
5. Retention and Deletion Policy
Personal data is retained only for as long as necessary to fulfill its intended purpose or as required by law.
Upon request or when no longer needed, data is securely deleted in compliance with the National Privacy Commission (NPC) guidelines.
6. Children's Privacy
Pazada Super App does not knowingly collect personal information from children under the age of 18 without parental or guardian consent. For minors using our services, explicit approval must be provided by a responsible adult.
7. Security Measures
We implement robust technical and organizational measures to protect your data, including:
Encrypted data storage and transfer.
Multi-factor authentication for accounts.
Regular system audits and vulnerability testing.
8. Updates to This Privacy Policy
This Privacy Policy may be revised to reflect changes in laws, practices, or service offerings. Significant updates will be communicated via email or in-app notifications.

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